Delivery & T&Cs
Delivery
All freshly baked goodies are baked to order. Once baked, your Dunk Cookies are sent via Next Day Tracked DPD delivery (mainland UK only). The best way to keep track of your order is to download the DPD App.
Our website restocks “Dunk Drops” go live every Monday (9am), Wednesday (6pm) and Saturday (9am).
- Order Monday. We bake Tuesday. Post on Wednesday. Arrives Thursday*.
- Order Wednesday. We bake Thursday. Post on Friday. Arrives Saturday*.
- Order Saturday. We bake Sunday. Post on Monday. Arrives Tuesday*.
*Based on DPD next day delivery to UK mainland postcodes.
A surcharge of £1 is applied on all Wednesday orders to secure weekend delivery.
Orders
All sales are final, and refunds will not be given for items ordered by mistake.
Ensure correct shipping address is entered – we cannot be held responsible for posting to the wrong address.
Once an order has processed, amendments can only be made within 24 hours by contacting [email protected]
Refunds will not be given for items ordered by mistake.
All orders are placed at the buyer’s risk. We cannot be held responsible for items damaged during transit. However, we do want happy customers, so in the event of damaged products please contact us and we will see what we can do.
See our Frequently Asked Questions here https://dunkcookies.co.uk/faqs/
See our full Terms and Conditions here https://dunkcookies.co.uk/terms-and-conditions/
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