Yes, unless stated otherwise, all our products are suitable for vegetarians.
We send to UK postcodes only.
Shipping to mainland UK addresses is a flat rate of £4.99 for Next Day Tracked delivery.
This service extends across England, Wales and Scotland, however, there are some exceptions. These include:
- Scottish Highlands and Islands
- Northern Ireland
- Isle of Man
- Scilly Isles
- Channel Isles
- Isle of Wight
Customers will notice an increased postage costs and two-day delivery to these areas.
Please ensure correct shipping address is entered – we cannot be held responsible for posting to the wrong address.
Failure to select the correct shipping option may result in a delay in shipping your order.
We make all our goodies to order, and dispatch via DPD Next Day Delivery. Our customers love this service as its super reliable, trackable, and if you’re not going to be in you have lots of options to ensure your parcel is delivered safely.
We know how important it to get your cookie fix quickly, so we post twice a week to ensure there is never too long to wait until the cookies are in your hands (or bellies?).
ORDER THURSDAY, FRIDAY, SATURDAY, OR SUNDAY ➡️ COOKIES DISPATCH TUESDAY ➡️ DELIVERY WEDNESDAY*.
ORDER MONDAY, TUESDAY, OR WEDNESDAY ➡️ COOKIES DISPATCHED THURSDAY ➡️ DELIVERY FRIDAY*.
* Based on DPD next day delivery to UK mainland postcodes.
You will receive an email and/or text from DPD to let you know when your dunks have left the cookie factory. DPD will let you know when to expect your order, along with tracking info. The best way to keep track of your order is to download the DPD App.
You are able to designate a safe space, via the link in your email or via the App, for your courier to leave your package. By doing so you are accepting responsibility for the item if it goes missing. Unfortunately, we are unable to make any claims with the courier service if your parcel goes missing after being delivered to your designated safe space.
Unfortunately, we are unable to combine orders at this time.
In the first instance the quickest way to locate or re-route your package is to contact DPD directly. You can do this via the chat function on their website or by calling your local depot (https://www.dpdlocal.co.uk/apps/depotfinder/index.jsp).
We do everything we can to ensure you items arrive in the best condition possible, however, sometimes things do get damaged in transit where we will raise a complaint and refund request with the courier.
All orders are placed at the buyer’s risk. When ordering your dunks, you are accepting responsibility for their journey to you. However, we do want happy customers, so in the event of damaged products please contact us and we will see what we can do.
A refund will not be offered until we receive compensation from the courier service.
We are always happy to answer any questions you may have! ? Please email us on [email protected]. Please note this is our only customer service channel. We currently do not answer enquiries or follow up on orders via direct message via our social media accounts. We aim to reply to emails within 48 hours. Please note we are not open on Fridays, Saturdays and Sundays.
Our website restocks “Dunk Drops” go live every Monday (9am), Wednesday (6pm) and Saturday (9am).
- Order Monday. We bake Tuesday. Post on Wednesday. Arrives Thursday*.
- Order Wednesday. We bake Thursday. Post on Friday. Arrives Saturday*.
- Order Saturday. We bake Sunday. Post on Monday. Arrives Tuesday*.
*Based on DPD next day delivery to UK mainland postcodes.
Once baked, your Dunk Cookies are sent via Next Day Tracked DPD delivery (mainland UK only). You will receive an email and/or text to let you know once it’s left us. The best way to keep track of your order is to download the DPD App.
A surcharge of £1 is applied on all Wednesday orders to secure weekend delivery. This service is not available for postcodes outside of mainland UK. In this instance, orders placed outside mainland UK on a Wednesday will be held and shipped on Monday.
We provide customers with the following guidance across our website and on our product labels:
Dunk Cookies are a fresh product. We recommend enjoying your goodies on the day you arrive, but provide a minimum best before of 3 days (providing they arrive next day). This is purely when they will be at their freshest, it’s not a use by. We recommend a best before of 7 days for Cuppies, Dunkies and Giant Dunked Cookies.
Please see storage recommendation on each product label.
In warm weather please store dips in the fridge as soon as they arrive.
We are not liable to replace any products which have exceeded their best before date.
We currently offer approximate calorie information for our Original Vanilla and Chocolate cookies only. You can find these on the back of each pack.
Yes! We pot our jars using reusable glass jars which allows most dips to be microwaved (to see the product label to check if your dip can be warmed). The majority of our dips contain a LOT of real Belgian chocolate which means they can firm up during the cold months. Remove the lid and microwave on 5 second blasts until the desired consistency is reached.
No. All our products are made in a kitchen which handles all the major allergens (including Gluten, Milk, Eggs, Nuts, Sesame, Wheat, Soya) so will not be suitable for any individuals with food allergies.
Due to the risk of cross contamination, we currently do not offer gluten or dairy free alternatives.
We are an eco-conscious company and take our environmental impact very seriously. We are committed to continuously reviewing our processes and packaging to make positive changes where we can. The majority of our packaging, bar our stickers and cookie bags, have been recyclable or biodegradable since Dunk Cookies launched.
This includes packing peanuts made of potatoes (which dissolve under a warm tap)! In 2020 we made our dips larger to reduce waste and switched to reusable glass jars. We love seeing how our customers re-purpose them – please feel free to share your ideas with us on social!
Other than offers for existing customers, we do not offer discounts on our products. The prices of our products reflect the premium ingredients we use. For us, using high quality ingredients and highly skilled staff is a non-negotiable. We are not interested in cutting corners, or buying cheap ingredients. We use Belgian chocolate, real British butter, premium vanilla extract, high quality organic flour and only ever use free-range eggs.
Dunk Cookies is an experience, and our prices reflect not only our ingredients, but our time in creating a truly special moment when it comes to unboxing your goodies.
We work really hard to ensure everything that leaves the Cookie Factory is of a premium quality, however, here is a handy guide:
We do not offer returns.
All sales are final and we do not offer refunds on purchases for accidental purchases.
If you are unsatisfied with your order you must get in touch with us within 7 calendar days from the date your order was delivered, on [email protected]. We will then begin the investigation process where we will ask you to return the item to us.
To be eligible for a return your item must be unused and in the same condition that you received it, and in the original packaging. If the return is approved, we will initiate a refund via your original method of payment. You will receive the refund within a certain number of days, depending on your card issuers’ policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.